Returns & Warranty
Every product on AMVIO is researched and tested before it earns a place in our store. That's why we can stand behind what we sell.
What's covered
If your product has any defect within 14 days of delivery — it's not working, not charging, or has any manufacturing fault — we will make it right. You choose:
- A free replacement, or
- A full refund
We cover the return shipping. A defective product costs you nothing extra — not even the courier fee.
How to start a return
- Message us on Instagram or Facebook, or email amvioeg@proton.me within 14 days of receiving your order.
- Include your order number and a short photo or video showing the issue.
- We'll arrange the courier pickup at our expense and send your replacement or refund as soon as the item is on its way back.
Good to know
- Please keep the original packaging and accessories where possible — it makes the process faster.
- If your package arrives visibly damaged, contact us right away and we'll take care of it.
- This warranty covers product defects. It does not cover physical damage caused after delivery (drops, water damage on non-waterproof items, and similar).
Questions before you order? Message us any time — we'd rather answer twice than have you unsure once.